As per our guide we suggest all carers complete a timesheet weekly and forward it to carebig. The timesheet template can be found in your dashboard. We invoice care seekers via GoCardless and pay the carer fortnightly.
Always try and resolve disputes by talking over your issues together. If you have done this and you feel you can no longer work together You should follow the procedure you agreed in your interview re cancelling your working relationship. You can escalate issues To CareBIG by emailing us at firstname.lastname@example.org. We take all complaints made very seriously and in certain circumstances we will remove the account of a user.